Security Policy

We implement reasonable, best-effort measures to enhance the security of our systems, including:

• Regular security assessments and code reviews
• Encryption of data in transit and, where applicable, at rest
• Secure authentication and authorization mechanisms
• Regular software updates and security patches
• Access controls and monitoring systems
• Secure development lifecycle practices

These measures are implemented without any guarantees, on a best-effort basis, and may vary by product, availability of resources, or technical feasibility.

We welcome responsible reporting of suspected security vulnerabilities.

How to Report a Vulnerability

Please email us at contact@heedlabs.com with the subject line: SECURITY.

What to Include

• Detailed description of the vulnerability
• Steps to reproduce
• Potential impact
• Proof-of-concept (if available)
• Your contact information
• Any recommended fixes

Responsible Disclosure Guidelines

Please:

• Allow us reasonable time to investigate and address the issue before public disclosure
• Avoid actions that may disrupt, degrade, or harm our services
• Do not access or modify data that does not belong to you
• Do not perform attacks that could harm systems or users
• Keep vulnerability information confidential until resolved

HeedLabs does not guarantee specific response times, resolution timelines, or communication frequency.

When we receive a security report, we will, on a best-effort basis:

1. Acknowledge Receipt within 5 business days
2. Assess validity and severity
3. Investigate the issue internally
4. Implement Fixes or Mitigations where applicable
5. Communicate with the reporter as appropriate

Actual resolution timelines may vary based on severity, complexity, and available resources.

We implement reasonable technical and organizational measures, including:

• TLS/SSL encryption for data in transit
• Secure password hashing where applicable
• Periodic security reviews and assessments
• Role-based access controls
• Automated monitoring and alerting systems
• Backups and disaster recovery processes
• Security awareness for team members

These measures are implemented on a best-effort basis and without warranties, and may vary by product or infrastructure.

HeedLabs uses third-party service providers (e.g., hosting, analytics, storage). While we select vendors with reasonable security practices, HeedLabs is not responsible for the security practices, incidents, or breaches of third-party services.

Users should review third-party policies where applicable.

To help protect your data, we recommend:

• Using strong, unique passwords
• Enabling two-factor authentication where available
• Keeping software and devices updated
• Being cautious of phishing or suspicious communications
• Avoiding credential sharing
• Monitoring account activity
• Reporting suspicious activity immediately

This policy applies to:

• HeedLabs.com and all subdomains
• HeedLabs products and services
• HeedLabs APIs and infrastructure
• HeedLabs mobile applications (if any)

Out of scope:

• Social engineering attacks
• Physical security testing
• DoS/DDoS attacks
• Spam or account takeovers
• Third-party applications or integrations
• Issues involving unsupported devices or tools

HeedLabs does not guarantee coverage or responses for out-of-scope reports.

HeedLabs does not offer a formal bug bounty program at this time. We may acknowledge researchers (with consent) for valid disclosures but do not provide monetary rewards.

If a security incident occurs, we will, on a best-effort basis:

• Investigate and assess impact
• Contain and mitigate the incident
• Notify affected users if required by applicable laws
• Implement measures to reduce recurrence

If you believe your account or data has been compromised, contact us at contact@heedlabs.com.

No Security Guarantees

HeedLabs does not guarantee or warrant the security of our systems, services, or data.

Zero Liability

To the maximum extent permitted by law, HeedLabs, its founders, employees, contractors, partners, and affiliates shall have no liability whatsoever for any security-related incidents, including but not limited to:

• Security breaches or unauthorized access
• Data loss, theft, or corruption
• Malware, hacking, phishing, or ransomware
• Software vulnerabilities or defects
• Downtime or outages
• Third-party service failures
• User errors, weak passwords, or compromised accounts
• Any other security-related issues

User Responsibility

Users are fully responsible for:

• Securing their accounts and credentials
• Backing up their data
• Monitoring for suspicious activity
• Following recommended security practices

No Consequential Damages

Under no circumstances shall HeedLabs be liable for indirect, incidental, special, consequential, punitive, or exemplary damages.

Limitations on Claims

Security-related claims must be reported within two (2) weeks of discovery. Failure to do so waives all claims. HeedLabs shall have zero financial liability, and shall not provide any compensation or reimbursement of any kind.

Class-Action Waiver

To the maximum extent permitted by law, you agree to bring claims against HeedLabs only in your individual capacity. You waive any right to participate in:

• class actions
• collective actions
• representative actions
• private attorney general actions
• consolidated proceedings

No arbitration or proceeding may be combined with another without HeedLabs' written consent.

As-Is Basis

All services are provided "as is" and "as available", without warranties of any kind.

We make reasonable, best-effort attempts to align certain security practices with widely recognized guidelines, such as:

• OWASP Top 10
• GDPR principles (where applicable)
• Common security frameworks and best practices

However, HeedLabs does not guarantee full, continuous, or complete compliance with any specific framework, guideline, or regulation. Our ability to implement or maintain such measures may vary due to practical limitations, resource availability, and evolving technical requirements.

Some individual products may publish their own compliance documentation, which applies only to those specific products.

We may update this Security Policy at any time, at our sole discretion. Updates will be posted on this page. It is your responsibility to review this policy periodically.

Your continued use of our services constitutes acceptance of any updates. HeedLabs is under no obligation to notify users directly when updates occur.

For security concerns or vulnerability reports:

We appreciate the efforts of responsible security researchers and community members. While we do not offer monetary rewards, we may acknowledge researchers (with consent) for valid disclosures.